After placing your order, you should receive an order confirmation at the email address provided during checkout. Please check your spam or junk folder if you do not see it in your inbox.

Please contact us as soon as possible at service@torenlo.com. We cannot guarantee changes or cancellations once an order has entered processing or shipment.

Your order number is included in your order confirmation email. Please include it when contacting customer support about an order.

Delivery times depend on the destination, shipping method, carrier, and other factors. Estimated delivery information is shown during checkout or in our Shipping Policy.

If tracking is available, you will receive tracking details after your order has shipped. Tracking updates may take some time to appear after the carrier receives the package.

Carrier delays can occasionally occur. If your order is significantly delayed beyond the expected delivery period, contact us with your order number and we will help review the shipment status.

Please contact us immediately. If the order has not yet been processed, we may be able to update the address. Once an order has shipped, address changes may no longer be possible.

Return eligibility and requirements are described in our Return & Refund Policy. Please review the policy before sending any item back.

Please contact us at service@torenlo.com with your order number and clear photos of the product and packaging so we can review the issue.

Once a refund is approved and processed, the time it takes to appear in your account depends on your bank or payment provider.

TORENLO focuses on practical household cleaning tools for everyday tasks, including floor cleaning, bathroom cleaning, hard-to-reach areas, dust removal, and pet hair cleaning.

We make reasonable efforts to display product colors accurately, but slight differences may occur due to screen settings, lighting, photography, or manufacturing variations.

Surface compatibility may vary by product. Please review the product description and care information before use. When appropriate, test the product on a small, inconspicuous area first.

Care instructions depend on the product. In general, clean tools after use, allow wet components to dry thoroughly, and store them in a clean, dry place.

Available payment methods are displayed during checkout and may vary depending on your location and the payment options supported by our store.

Payments are handled through supported payment providers and Shopify checkout systems. We do not ask customers to send sensitive payment information by email.

You can contact our customer service team by email at service@torenlo.com or by phone at +86 14776386696.

Our customer service hours are Monday–Friday, 9:00 AM–6:00 PM.

For order-related questions, please include your order number, the email address used at checkout, and a clear description of the issue. Photos may also be helpful for product or damage-related questions.