Order Processing

After your order is placed, it must be processed before shipment. Processing includes order verification, payment confirmation, preparation, packing, and handoff to the shipping carrier.

Processing times may vary depending on order volume, product availability, weekends, public holidays, or other operational circumstances.

Once your order has shipped, available tracking information will be provided where applicable.

Shipping Destinations

Available shipping destinations are determined by the options shown during checkout.

If your address is accepted during checkout and a shipping method is available, we can generally process the order for that destination.

Certain regions, remote locations, restricted areas, or addresses may not be eligible for delivery.

Shipping Rates

Available shipping methods and applicable shipping charges are displayed during checkout before you complete your order.

Shipping fees may vary depending on destination, order size, product type, package weight, shipping method, and promotional offers.

Estimated Delivery Times

Estimated delivery times may be shown during checkout, in your order confirmation, or in shipping notifications.

Delivery estimates are provided for convenience and are not guaranteed unless explicitly stated otherwise.

Actual delivery times may vary due to carrier operations, destination, customs processing, weather conditions, public holidays, peak shopping periods, or other factors.

Order Tracking

When tracking is available, you may receive a tracking number by email after your order has shipped.

Tracking information may take some time to update after the carrier receives or scans the package.

If tracking has not updated for an extended period, please contact our customer service team with your order number.

Shipping Address Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please review your name, street address, apartment or unit number, postal code, city, state or region, country, and telephone number before submitting your order.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or shipment.

Shipping Delays

Although we aim to have orders delivered within the estimated timeframe, delays may occasionally occur.

Possible causes of delay include:

• Carrier network delays
• Weather conditions
• Public holidays
• High seasonal order volume
• Customs clearance
• Remote delivery locations
• Incorrect or incomplete addresses
• Local transportation disruptions

We appreciate your patience when circumstances outside our reasonable control affect delivery.

Lost or Missing Packages

If your tracking information shows no meaningful movement for an extended period, or if your package has not arrived within a reasonable period after the expected delivery date, please contact us.

Include your order number and any available tracking information so that we can review the shipment with the relevant carrier or logistics provider.

If tracking shows the package as delivered but you cannot locate it, please check around the delivery location, with household members, neighbors, building management, or the carrier where appropriate.

Damaged Packages

If your order arrives with visible shipping damage, please contact us as soon as reasonably possible.

To help us review the issue, please provide:

• Your order number
• Clear photos of the damaged product
• Photos of the outer packaging
• Photos of shipping labels where available
• A short description of the issue

We will review the information and assist you in accordance with our applicable return, refund, and customer service policies.

Customs, Duties & Import Charges

International shipments may be subject to customs procedures, import duties, taxes, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless otherwise clearly stated at checkout, such charges may be the responsibility of the recipient.

Customs requirements and charges vary by destination, and we do not control the decisions or processing times of customs authorities.

Failed or Refused Delivery

A shipment may be returned if delivery cannot be completed due to an incorrect address, repeated failed delivery attempts, refusal of the package, unclaimed shipment, or other delivery-related circumstances.

If an order is returned to the sender, please contact us so we can review the available options.

Additional shipping charges may apply to reshipment where permitted by applicable law and depending on the reason for the failed delivery.

Orders Shipped in Multiple Packages

In some cases, products in the same order may be shipped separately due to inventory location, package size, fulfillment arrangements, or other operational reasons.

If your order is divided into multiple shipments, individual packages may arrive at different times and may have separate tracking numbers.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee changes or cancellations after an order has entered processing, fulfillment, or shipment.

If cancellation is no longer possible, you may be able to request a return after delivery, subject to our Return & Refund Policy.

Contact Us

If you have questions about shipping, delivery, or the status of your order, please contact our customer service team.