Accepted Payment Methods

Available payment methods are displayed during checkout and may vary depending on your location, device, currency, and the payment options supported by our store.

Please review the available payment options shown at checkout before completing your order.

Secure Checkout

TORENLO uses Shopify's ecommerce infrastructure and supported payment services to provide checkout functionality.

Payments may be processed through Shopify, financial institutions, payment gateways, digital wallet providers, or other authorized payment service providers.

We recommend completing payment only through the official TORENLO checkout page.

Payment Processing

When you submit payment information during checkout, the transaction may be transmitted directly to the applicable payment processor or financial institution for authorization and processing.

Payment providers may collect and process payment-related information according to their own terms, security standards, and privacy policies.

TORENLO does not recommend sending payment card numbers, passwords, or other sensitive financial information by email.

Encryption & Security

Our website uses secure connection technologies designed to help protect information transmitted between your browser and the website.

Supported checkout and payment services may also use encryption, tokenization, authentication, fraud monitoring, and other security technologies.

While reasonable security measures are used, no website or electronic transmission can be guaranteed to be completely free from security risks.

Payment Authorization

When you place an order, your payment method may be authorized or charged according to the payment method selected and the applicable payment provider's process.

Your bank or payment provider may perform additional verification before approving a transaction.

An order is not necessarily complete until payment authorization and order processing requirements have been satisfied.

Failed or Declined Payments

A payment may be declined for a variety of reasons, including incorrect billing details, insufficient funds, security verification, bank restrictions, expired payment credentials, or technical issues.

If your payment is declined, please:

• Check that your payment details are correct.
• Confirm that your billing information is accurate.
• Try the payment again if appropriate.
• Try another available payment method.
• Contact your bank or payment provider.

If the issue continues, you may contact TORENLO customer support.

Duplicate or Pending Charges

In some situations, your bank or payment provider may display a temporary pending authorization in addition to the final transaction.

A pending authorization does not always represent a completed duplicate charge.

If you believe you have been charged more than once for the same order, please review your bank statement and contact your payment provider where appropriate.

You may also contact us with your order number so that we can review our order records.

Currency & Exchange Rates

Prices and checkout currency may vary depending on your location, store settings, and available payment options.

If your card or payment account uses a different currency from the checkout currency, your bank or payment provider may apply currency conversion rates or additional fees.

TORENLO does not control the exchange rates or fees applied by banks, card issuers, or other payment providers.

Taxes, Duties & Additional Charges

Applicable taxes, shipping charges, duties, or other fees may be displayed during checkout where relevant.

International orders may also be subject to customs duties, import taxes, brokerage charges, or local fees.

Unless otherwise clearly stated, charges imposed by customs authorities or local agencies may be the responsibility of the recipient.

Fraud Prevention

To help protect customers and our store, orders may be subject to automated or manual fraud and security checks.

In certain cases, additional verification may be requested before an order is processed.

We may delay, decline, or cancel an order where permitted by law if we reasonably suspect unauthorized activity, fraud, identity misuse, or other payment-related security concerns.

Payment Privacy

Personal and payment-related information is handled in accordance with our Privacy Policy and the practices of the relevant payment providers.

We do not recommend sending sensitive financial information through email, social media, or other unsecured channels.

Refunds

Approved refunds are generally returned to the original payment method where possible.

Once a refund has been processed, your bank or payment provider may require additional time to post the funds to your account.

Refund eligibility and procedures are governed by our Return & Refund Policy.

Contact Us

If you have questions about payment, checkout, duplicate charges, refunds, or payment-related security, please contact our customer service team.