Terms and Conditions

TORENLO LEGAL

Terms and Conditions

Last updated: September 23, 2026

These Terms and Conditions apply to purchases made through the TORENLO website and form part of the agreement between you and Shanghai Yuangui Network Technology Co., Ltd.

General

These Terms and Conditions apply to all purchases made through the TORENLO website. By placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.

References to “TORENLO”, “we”, “us”, or “our” refer to Shanghai Yuangui Network Technology Co., Ltd.

Products

We aim to provide accurate product descriptions, images, specifications, dimensions, colors, materials, and other information on our website.

Minor variations may occur due to screen settings, lighting, manufacturing tolerances, packaging changes, or product updates.

Product availability is subject to change without notice.

Orders

By submitting an order, you make an offer to purchase the selected products at the price shown at checkout.

An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted or shipped.

We reserve the right, where permitted by applicable law, to refuse or cancel an order due to product unavailability, payment issues, suspected fraud, incorrect pricing, inaccurate information, or other reasonable circumstances.

Prices

Prices are displayed on the website and may change from time to time without prior notice.

The price charged for an order will generally be the price displayed at checkout at the time the order is submitted.

Shipping fees, taxes, duties, or other applicable charges may be added during checkout depending on the destination and order details.

Payment

Payment must be made using one of the payment methods available at checkout.

You are responsible for providing accurate billing and payment information and for ensuring that you are authorized to use the selected payment method.

Payments may be processed by third-party payment service providers. Their own terms and privacy practices may also apply.

Shipping

Available shipping methods, charges, destinations, and estimated shipping times are described on our website, at checkout, or in our Shipping Policy.

Customers are responsible for providing complete and accurate shipping information.

View Shipping Policy →

Delivery

Delivery dates and times are estimates and are not guaranteed unless explicitly stated otherwise.

Delivery may be affected by carrier delays, customs processing, severe weather, public holidays, incorrect addresses, or other circumstances outside our reasonable control.

Please contact us promptly if your order has not arrived within the expected delivery period.

Returns & Refunds

Return eligibility, refund procedures, return conditions, time limits, and other requirements are governed by our Return & Refund Policy.

We recommend reviewing that policy before completing your purchase.

View Return & Refund Policy →

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be cancelled once it has entered processing, fulfillment, or shipment.

If cancellation is no longer possible, you may be able to request a return after delivery in accordance with our Return & Refund Policy.

Product Use

Products should be used only for their intended household purposes and in accordance with any instructions, warnings, or care information provided.

Customers are responsible for determining whether a product is suitable for a particular surface, material, or cleaning task.

Always test cleaning tools or methods on a small, inconspicuous area when appropriate.

Promotions & Discount Codes

Promotions, discount codes, special offers, and sales may be subject to additional terms, expiration dates, minimum purchase requirements, exclusions, or availability restrictions.

Unless otherwise stated, promotional offers cannot be combined with other offers.

We may modify or end promotional offers where permitted by law.

Intellectual Property

The TORENLO name, website design, product photographs, written content, graphics, icons, logos, and other website materials are owned by or licensed to us unless otherwise stated.

These materials may not be copied, reproduced, distributed, modified, sold, or commercially exploited without authorization, except where permitted by applicable law.

Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

We may temporarily suspend or modify website features for maintenance, updates, security, or other operational reasons.

Limitation of Liability

To the extent permitted by applicable law, we are not responsible for indirect, incidental, special, consequential, or similar losses resulting from the use of our website or products.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Mandatory consumer rights and protections remain unaffected.