Who We Are

TORENLO is operated by Shanghai Yuangui Network Technology Co., Ltd.

In this Privacy Policy, references to “TORENLO”, “we”, “us”, or “our” refer to Shanghai Yuangui Network Technology Co., Ltd.

We are responsible for handling personal information collected through our website and related customer services, subject to applicable privacy and data protection laws.

Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

• Contact information: such as your name, email address, telephone number, billing address, and shipping address.
• Order information: such as products purchased, order number, order history, shipping details, and return or refund information.
• Payment-related information: such as payment method details and transaction information. Full payment card information is generally processed by payment providers rather than directly stored by us.
• Account information: if account functionality is available, such as login credentials and account preferences.
• Device and usage information: such as IP address, browser type, device type, pages viewed, referring pages, approximate location, and website interactions.
• Customer service information: including messages, emails, support requests, photos, and other information you provide when contacting us.
• Marketing preferences: including whether you choose to receive promotional communications from us.

How We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling orders.
• Providing shipping and delivery updates.
• Processing returns, refunds, and exchanges.
• Responding to customer service requests.
• Operating and improving our website.
• Preventing fraud, abuse, and security incidents.
• Maintaining transaction and business records.
• Understanding how customers use our website.
• Sending marketing communications where permitted.
• Complying with legal, regulatory, and tax obligations.

We only use personal information where we have an appropriate legal or business basis to do so under applicable law.

Orders & Payments

When you place an order, we collect information necessary to process the transaction, fulfill the order, communicate with you, and provide customer support.

Payment transactions may be processed by Shopify, payment gateways, banks, or other payment service providers. Those providers may process your payment information according to their own privacy policies and legal obligations.

We do not recommend sending payment card details or other sensitive financial information to us by email.

Cookies & Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand website performance, and improve the customer experience.

Cookies may also be used by service providers for analytics, advertising, fraud prevention, checkout functionality, and other services.

Depending on your location, you may have options to control or reject certain non-essential cookies through your browser, cookie preference tools, or other available settings.

Shopify & Service Providers

Our online store is powered by Shopify. Shopify provides ecommerce technology and related services that help us operate the website, process orders, and provide checkout functionality.

We may also use third-party service providers for functions such as:

• Payment processing
• Shipping and logistics
• Email communications
• Customer service
• Website hosting and infrastructure
• Analytics
• Fraud prevention
• Advertising and marketing

These providers may process personal information only as necessary to provide their services, subject to their own contractual and legal obligations.

When We Share Personal Information

We may share personal information with third parties where reasonably necessary to operate our business and provide services.

This may include:

• Shopify and ecommerce service providers.
• Payment processors and financial institutions.
• Shipping carriers and fulfillment partners.
• Technology, security, and hosting providers.
• Analytics and marketing providers.
• Professional advisers such as accountants or legal advisers.
• Government or regulatory authorities when legally required.

We may also disclose information in connection with a business transaction such as a merger, acquisition, financing, restructuring, or sale of assets, where permitted by law.

We do not disclose personal information simply for unrelated third-party purposes without an appropriate legal basis.

Analytics & Advertising

We may use analytics tools to understand how visitors interact with our website, including which pages are visited, how customers navigate the store, and how website features perform.

We may also use advertising or measurement technologies to understand campaign performance and, where permitted, show more relevant advertising.

These technologies may use cookies, device identifiers, IP addresses, and similar information.

Where required by law, we will seek consent before using certain advertising or analytics technologies.

Marketing Communications

If you subscribe to our email list or otherwise agree to receive promotional communications, we may send you information about products, offers, new releases, or other TORENLO updates.

You can unsubscribe from promotional emails by using the unsubscribe link included in those messages or by contacting us.

Even if you unsubscribe from marketing communications, we may still send transactional or service-related messages, such as order confirmations, shipping updates, or responses to customer service requests.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, fraud prevention, accounting, tax, legal, and regulatory obligations.

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, network, or electronic transmission can be guaranteed to be completely secure.

Please use caution when sending sensitive information online and protect your account credentials where applicable.

International Data Transfers

Because we operate an online store and use international service providers, personal information may be processed or stored in countries other than the country where you live.

Where required by applicable law, appropriate safeguards may be used when personal information is transferred internationally.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request restriction of certain processing activities.
• Object to certain uses of personal information.
• Withdraw consent where processing is based on consent.
• Request a copy of certain information in a portable format.
• Opt out of certain marketing communications.

These rights are not absolute and may be subject to exceptions or verification requirements under applicable law.

To submit a privacy request, contact us at service@torenlo.com .

Children's Privacy

Our website and products are intended for general consumer shopping and are not directed specifically to young children.

We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent would be required by applicable law.

If you believe a child has provided personal information improperly, please contact us so that we can review the situation.

Third-Party Websites & Links

Our website may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party services.

We recommend reviewing the privacy policies of any third-party websites or services you choose to use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or legal requirements.

When we update the policy, the revised version will be posted on this page and the “Last updated” date will be changed.

We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please contact us.